Customer Service Representative

YOUR FUTURE BEGINS HERE

Job Description

The Customer Service Representative (CSR) serves as the first point of contact for customers, delivering exceptional service by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced, customer-focused environment.

Job Responsibilities

Customer Support & Communication

Handle inbound and outbound customer interactions via phone, email, chat, or in person
Respond to customer inquiries regarding products, services, orders, billing, or account issues
Resolve complaints professionally and efficiently while maintaining customer satisfaction
Escalate complex or unresolved issues to supervisors or appropriate departments

Documentation & System Use

Accurately document customer interactions, issues, and resolutions in CRM or customer support systems
Maintain up-to-date customer records and case notes
Follow established scripts, workflows, and quality standards

Problem Resolution & Retention

Identify customer needs and provide appropriate solutions or alternatives
Apply de-escalation techniques to manage challenging customer situations
Promote customer retention through effective communication and service recovery

Compliance & Quality

Adhere to company policies, procedures, and data privacy requirements
Meet or exceed performance metrics such as response time, quality scores, and attendance
Participate in quality assurance reviews and ongoing training

Team Collaboration

Collaborate with team members and other departments to improve service delivery
Share feedback on recurring issues, customer trends, or process improvements
Support special projects and campaigns as assigned

Skills + Experience

Communication & Customer Focus

Excellent verbal and written communication skills
Strong active listening and interpersonal abilities
Customer-first mindset with professionalism and empathy

Technical & Organizational Skills

Proficiency with computers and CRM systems
Ability to navigate multiple systems simultaneously
Strong attention to detail and time-management skills

Professional Traits

Problem-solving mindset and adaptability
Ability to work independently and as part of a team
Comfortable working in a fast-paced, performance-driven environment

Required Experience & Qualifications

High school diploma or GED required; associate or bachelor’s degree preferred
1+ year of customer service experience preferred (entry-level candidates encouraged to apply)
Experience in call center, healthcare, retail, financial services, or corporate environments a plus

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JOB CATEGORY

Customer Service

LOCATION

Remote Position

JOB TYPE

Part Time

EXPERIENCE LEVEL

Entry Level

SALARY

$15/hr

REFERENCE NUMBER

#654785483

About Us

At Renclave, our approach is built on clarity, expertise, and long-term relationships. We understand that career moves and hiring decisions are significant, which is why we focus on delivering a disciplined, transparent experience from start to finish.

When you work with Renclave, you can expect:

Industry-informed guidance from recruiters who understand regulated and technical environments
Confidentiality and discretion throughout the recruitment process
Opportunities aligned with your experience, goals, and market value
Clear communication at every stage—no uncertainty or unnecessary delays
Professional advocacy, whether you are a candidate or a hiring partner

Our goal is not to place quickly—it is to place correctly.