Customer Service - Call Center

YOUR FUTURE BEGINS HERE

Job Description

The Customer Service Representative (CSR) – Call Center serves as the primary point of contact for customers, delivering exceptional service through inbound and outbound calls. This role is responsible for resolving customer inquiries, processing requests, and ensuring a positive customer experience while meeting performance and quality standards.

The ideal candidate is customer-focused, an effective communicator, and able to thrive in a fast-paced, metrics-driven environment.

Job Responsibilities

Customer Interaction & Support

Handle high-volume inbound and outbound customer calls in a professional and courteous manner
Respond to customer inquiries regarding products, services, billing, account status, or technical issues
Resolve customer complaints efficiently while maintaining customer satisfaction and loyalty
Escalate complex issues to supervisors or specialized departments when necessary

Call Handling & Documentation

Accurately document customer interactions, issues, and resolutions in CRM or call center systems
Follow call scripts, workflows, and compliance guidelines as required
Meet or exceed call center performance metrics including call handling time, quality scores, and attendance

Problem Resolution & Retention

Identify customer needs and provide appropriate solutions or alternatives
Apply de-escalation techniques to manage difficult or frustrated customers
Promote customer retention by delivering clear, empathetic, and solution-oriented support

Process & Compliance

Adhere to company policies, procedures, and data privacy standards
Maintain compliance with industry regulations and internal quality assurance guidelines
Participate in quality reviews, coaching sessions, and ongoing training programs

Team Collaboration & Continuous Improvement

Collaborate with team members and supervisors to improve service delivery
Provide feedback on recurring issues, process gaps, or customer concerns
Support special projects, campaigns, or outbound initiatives as assigned

Skills + Experience

Communication & Customer Service

Excellent verbal and written communication skills
Strong active listening and problem-solving abilities
Ability to communicate clearly, confidently, and professionally

Technical & System Skills

Comfortable using computers, CRM systems, and call center software
Ability to navigate multiple systems simultaneously
Basic typing and data entry skills

Behavioral & Professional Skills

Strong attention to detail and accuracy
Ability to work independently and as part of a team
Resilience and composure in high-pressure or emotionally charged situations
Flexibility to work various shifts, weekends, or holidays if required

Required Experience & Qualifications

High school diploma or GED required; associate or bachelor’s degree preferred
1+ year of customer service or call center experience preferred (entry-level candidates welcome)
Experience in high-volume call environments is a plus

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JOB CATEGORY

Customer Service

LOCATION

Remote Position

JOB TYPE

Contract

EXPERIENCE LEVEL

Entry Level

SALARY

$16.50/hr

REFERENCE NUMBER

#220287362

About Us

At Renclave, our approach is built on clarity, expertise, and long-term relationships. We understand that career moves and hiring decisions are significant, which is why we focus on delivering a disciplined, transparent experience from start to finish.

When you work with Renclave, you can expect:

Industry-informed guidance from recruiters who understand regulated and technical environments
Confidentiality and discretion throughout the recruitment process
Opportunities aligned with your experience, goals, and market value
Clear communication at every stage—no uncertainty or unnecessary delays
Professional advocacy, whether you are a candidate or a hiring partner

Our goal is not to place quickly—it is to place correctly.